Question 1

How long does delivery take, and how much does it cost?

Accepted Answer

Standard shipping takes 5–10 working days and is completely free on every order, to every destination we deliver to — no minimum spend required. Every order is processed and dispatched within 48 hours on business days; orders placed before 14:00 CET are often dispatched the same day.

Question 2

What are your business hours?

Accepted Answer

Our team is available Monday to Friday, 9:00–18:00 CET, excluding Belgian public holidays. Orders and messages received outside these hours are handled on the next business day.

Question 3

Which countries do you ship to?

Accepted Answer

We ship to Belgium and to the rest of the European Union plus a few neighbouring countries (Switzerland, Norway, United Kingdom) with trusted carriers (DPD, GLS, DHL and UPS). Shipping is free to every one of these destinations.

Question 4

Can I track my order?

Accepted Answer

Yes. You'll receive an email with a tracking number once your order ships, and you can follow every order from payment to delivery on our order tracking page.

Question 5

What is your return policy?

Accepted Answer

We offer a 30-day return policy — well beyond the EU statutory 14-day minimum. Once we receive and inspect the return, we refund you within 7 working days.

Question 6

Who pays for return shipping?

Accepted Answer

If you simply change your mind, you cover the direct cost of returning the item. If your order arrived damaged, faulty or incorrect, we cover return shipping in full — contact us within 48 hours with photos.

Question 7

Do you offer a warranty?

Accepted Answer

Every item is covered by the EU statutory 2-year consumer guarantee against defects, and many manufacturers add their own warranty on top. Our support team helps arrange any repair or replacement.

Question 8

What payment methods do you accept?

Accepted Answer

SEPA bank transfer, cryptocurrency and interest-free instalments. Card payment is temporarily unavailable — see our payment methods page for details.

Question 9

How do interest-free instalments work?

Accepted Answer

Your order is split into four equal payments over two months, with no interest and no fees.

Question 10

Are prices shown with VAT?

Accepted Answer

Yes. All prices are shown in euro (EUR) and include statutory VAT where applicable.

Question 11

Do your printers come fully assembled?

Accepted Answer

It depends on the model — most Bambu Lab and Prusa machines ship fully assembled, while some kits require light assembly. Each product page states exactly what's included.

Question 12

How can I contact support?

Accepted Answer

Use our contact form or live chat — we reply within 48 hours, Monday to Friday, 9:00–18:00 CET.

FAQ

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Returns & warranty

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